PRIVACY POLICY
Last updated: 16th October 2026
At Forestvega, we take your privacy seriously. This policy explains what personal information we collect when you visit our website or shop with us, why we collect it, how we look after it and what rights you have. We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. WHO WE ARE
Forestvega is owned and operated by Elle Couture Ltd, a private limited company registered in England and Wales. Elle Couture Ltd is the data controller for the personal information described in this policy.
Company number: 15877781
Registered office: 1 Princes Road, Stockport, England, SK4 3NQ
Email: info@forestvega.com
If you have any questions about this policy or how we use your information, please email us at info@forestvega.com.
2. SCOPE OF THIS POLICY
2.1 This policy applies to the Forestvega website and to any orders, emails or messages you send us.
2.2 Our website may contain links to other websites, such as social media platforms or payment providers. We don't control those websites and aren't responsible for how they handle your information. Please read their own privacy policies.
3. WHAT WE MEAN BY PERSONAL DATA
Personal data is any information that can identify you, either on its own or together with other information. Examples include your name, email address, delivery address, IP address and order history.
4. WHAT WE COLLECT AND WHY
4.1 When you visit our website
What we collect: your IP address, browser type and version, device and operating system, the pages you visit, the date and time of your visit, and the website that referred you to us.
Why: to keep the website running securely, to fix technical problems and to protect against fraud and attacks.
Legal basis: our legitimate interest in running a secure and working website.
4.2 When you place an order
What we collect: your name, billing address, delivery address, email address, phone number (if you give it), the items you order and your payment status.
Why: to process your order, take payment, deliver your parcel, send you order and shipping updates, and handle any returns or refunds.
Legal basis: this is necessary to perform our contract with you.
We do not see or store your full card details. Payments are handled directly by secure payment providers.
4.3 When you contact us
What we collect: your name, email address and anything you include in your message.
Why: to reply to you and help with your question or complaint.
Legal basis: our legitimate interest in providing good customer service, or performing our contract with you if your message is about an order.
4.4 When you sign up to our newsletter
What we collect: your email address and, if you give it, your name.
Why: to send you news about new arrivals, offers and promotions.
Legal basis: your consent. You can unsubscribe at any time using the link at the bottom of every email, or by emailing info@forestvega.com.
4.5 Legal and accounting records
We keep records of orders and payments because UK tax law requires it.
Legal basis: compliance with our legal obligations.
5. COOKIES
5.1 Cookies are small text files stored on your device when you visit a website.
5.2 We use essential cookies to make the website work. For example, they remember what's in your basket and keep checkout secure. These don't need your consent.
5.3 With your permission, we may also use analytics cookies to understand how visitors use our website, and marketing cookies to show you relevant ads. We only set these if you accept them in our cookie banner.
5.4 You can change your cookie choices at any time through the cookie settings on our website or in your browser settings. Blocking essential cookies may stop parts of the website from working.
6. WHO WE SHARE YOUR INFORMATION WITH
We never sell your personal information. We only share it with trusted companies that help us run Forestvega, and only as much as they need to do their job. These include:
Our online shop platform and website hosting provider
Payment providers, to process your payment securely
Our warehouses in Germany and France, to pack and send your order
Courier and delivery companies, to deliver your parcel
Email service providers, to send order updates and newsletters
Analytics and advertising providers, only if you have accepted those cookies
Our accountants and professional advisers, where needed
We may also share information with the police, HMRC or other authorities if the law requires us to.
7. INTERNATIONAL TRANSFERS
Your orders are sent from our warehouses in Germany and France, so your name, delivery address and order details are shared with them. The UK recognises the European Union as giving an adequate level of protection for personal data.
Some of our service providers may store data in other countries, such as the United States. Where this happens, we make sure appropriate safeguards are in place, such as approved contract clauses or a recognised data protection framework.
8. HOW LONG WE KEEP YOUR INFORMATION
Order and payment records: 6 years from the end of the financial year of your order, as required by UK tax law.
Customer service messages: up to 2 years after we last hear from you.
Newsletter data: until you unsubscribe.
Website log data: up to 30 days, unless needed to investigate a security problem.
After these periods, we securely delete or anonymise your information.
9. HOW WE PROTECT YOUR INFORMATION
We use secure, encrypted connections on our website and only work with providers who take data security seriously. Access to your information is limited to people who need it to process your order or help you.
10. YOUR RIGHTS
Under UK data protection law, you have the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct information that is wrong or incomplete
Ask us to delete your information
Ask us to limit how we use your information
Object to us using your information based on our legitimate interests
Object to direct marketing at any time
Ask us to send your information to you or another company in a common format
Withdraw your consent at any time, where we rely on consent
To use any of these rights, email info@forestvega.com. We'll reply within one month. We may need to confirm your identity first.
Some rights have limits. For example, we can't delete order records that we must keep for tax purposes.
11. COMPLAINTS
If you're unhappy with how we've handled your information, please contact us first at info@forestvega.com and we'll try to put it right.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator:
Website: ico.org.uk
Phone: 0303 123 1113
12. CHILDREN
Our website is not aimed at children under 16, and we don't knowingly collect their personal information.
13. CHANGES TO THIS POLICY
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.
14. CONTACT US
Forestvega
1 Princes Road, Stockport, England, SK4 3NQ
Email: info@forestvega.com