RETURNS & REFUNDS
Last updated: 16th October 2026
We want you to love everything you buy from Forestvega. If something isn't right, this policy explains how to return it and get your money back.
1. YOUR RIGHT TO CANCEL
1.1 If you are buying as a consumer, you can cancel your order within 14 days without giving a reason.
1.2 The 14 days start on the day after you, or someone you nominated (not the courier), receive your order. If your order arrives in more than one parcel, the 14 days start on the day after you receive the last parcel.
1.3 To cancel, you just need to tell us clearly before the 14 days are up. The easiest way is to email info@forestvega.com with your name, order number and the items you want to return. You can also use the cancellation form at the end of this policy, but you don't have to.
1.4 As long as you send your message before the 14 days end, you're within the deadline.
2. HOW TO RETURN YOUR ITEMS
2.1 Email info@forestvega.com to tell us you want to return something. We'll reply with the return address and instructions.
2.2 Pack the items securely, ideally in their original packaging, and include a note with your order number.
2.3 Send the items back within 14 days of telling us you want to cancel. You meet the deadline as long as you post them before the 14 days are up.
2.4 We recommend using a tracked postage service and keeping your proof of postage. We can't refund items that don't reach us.
3. CONDITION OF RETURNED ITEMS
3.1 Please return items unworn, unwashed and undamaged, with their original tags still attached.
3.2 You can try items on, just as you would in a shop. If an item has been handled more than needed to check its style, size and fit, for example worn outside, washed, damaged, marked with makeup or perfume, or returned without its tags, we may reduce your refund to reflect its lower value.
4. ITEMS WE CAN'T ACCEPT BACK
For hygiene reasons, we can't accept returns of swimwear, lingerie or earrings once the hygiene seal or protective liner has been removed. This doesn't affect your rights if the item is faulty.
5. RETURN SHIPPING COSTS
5.1 If you change your mind, you are responsible for the cost of sending the items back to us.
5.2 If an item is faulty, damaged or not what you ordered, we'll cover the cost of the return. See section 8 below.
6. YOUR REFUND
6.1 If you cancel your whole order, we'll refund the price of the items and the original delivery cost.
6.2 The delivery refund is limited to the cost of our cheapest option, Standard Shipping, which is free. This means the £4.95 for Insured Express Shipping is not refunded when you return items because you changed your mind.
6.3 If you only return part of your order, we'll refund the price of the returned items.
6.4 We'll refund you within 14 days of receiving the items back, or within 14 days of receiving proof that you've sent them, whichever happens first.
6.5 Your refund will go back to the payment method you used for the original order. We won't charge you any fees for the refund. Depending on your bank or payment provider, it may take a few extra days to show in your account.
7. EXCHANGES
We don't offer direct exchanges at the moment. If you need a different size or colour, please return the original item for a refund and place a new order. This is the quickest way to make sure you get the item you want before it sells out.
8. FAULTY, DAMAGED OR INCORRECT ITEMS
8.1 Your legal rights under the Consumer Rights Act 2015 are not affected by this policy. Every item we sell must be of satisfactory quality, fit for purpose and as described.
8.2 If an item arrives faulty, damaged or isn't what you ordered, please email info@forestvega.com as soon as possible. Include your order number and photos of the problem.
8.3 If you tell us within 30 days of delivery, you're entitled to a full refund, including the original delivery cost. After 30 days, you may be entitled to a repair or replacement, and to a refund if that doesn't fix the problem.
8.4 We'll cover the cost of sending faulty, damaged or incorrect items back to us.
8.5 Normal wear and tear, damage caused by not following the care instructions, and accidental damage are not counted as faults.
9. CONTACT US
If you have any questions about returns or refunds, we're happy to help.
Forestvega (Elle Couture Ltd)
1 Princes Road, Stockport, England, SK4 3NQ
Email: info@forestvega.com
CANCELLATION FORM
(Only complete and send this form if you want to cancel your order. You can copy it into an email to info@forestvega.com.)
To: Forestvega (Elle Couture Ltd), 1 Princes Road, Stockport, England, SK4 3NQ, info@forestvega.com
I hereby give notice that I cancel my contract of sale of the following goods:
Order number:
Items being returned:
Ordered on:
Received on:
Your name:
Your address:
Your signature (only if this form is sent on paper):
Date: