SHIPPING POLICY
Last updated: 16th October 2026
WHERE DO YOU SHIP TO?
We currently deliver to addresses in the United Kingdom only. This includes England, Scotland, Wales and Northern Ireland.
WHERE DO ORDERS SHIP FROM?
Your order is sent from one of our warehouses in Germany or France. This lets us offer a wider range of styles, while still getting your parcel to you quickly.
HOW MUCH DOES SHIPPING COST AND HOW LONG DOES IT TAKE?
You can choose between two delivery options at checkout:
Standard Shipping
Cost: Free
Estimated delivery: 4 to 5 business days
Insured Express Shipping
Cost: £4.95
Estimated delivery: 2 to 3 business days
Includes tracking and insurance on the full value of your parcel
Business days are Monday to Friday, not including UK bank holidays. Delivery times are estimates and run from the day your order is dispatched.
WILL I HAVE TO PAY CUSTOMS OR IMPORT FEES?
No. Our prices already include UK VAT and any import duties. You won't be asked to pay anything extra when your parcel arrives.
HOW WILL I KNOW MY ORDER IS ON ITS WAY?
As soon as your order is dispatched, we'll send you a confirmation email. If you chose Insured Express Shipping, this email includes a tracking number so you can follow your parcel all the way to your door.
WHAT IF MY DELIVERY IS DELAYED?
Most orders arrive within the times shown above. Occasionally a parcel may take a little longer because of customs checks, busy periods such as Christmas and sale events, bad weather or courier problems. If your order hasn't arrived within the estimated time, please email us at info@forestvega.com with your order number and we'll look into it for you.
MY PARCEL HAS GONE MISSING OR ARRIVED DAMAGED. WHAT CAN I DO?
Please email info@forestvega.com with your order number as soon as possible. If your parcel is damaged, include photos of the packaging and the items.
Your order is our responsibility until it is delivered, whichever shipping option you chose. We'll work with the courier to find your parcel. If it can't be found, or it arrived damaged, we'll send you a replacement or give you a full refund.
Insured Express Shipping is fully tracked and insured, which means we can usually sort out any problems faster.
WHAT IF I ENTERED THE WRONG ADDRESS?
Please check your delivery address carefully before placing your order. If you notice a mistake, email us straight away at info@forestvega.com. If your order hasn't been dispatched yet, we'll update it for you.
If a parcel is returned to us because the address was wrong or incomplete, we'll contact you to arrange a resend. We may charge for the extra delivery.
CAN I CHANGE OR CANCEL MY ORDER?
If you need to change or cancel your order, email info@forestvega.com as soon as possible. If it hasn't been dispatched yet, we'll do our best to help. Once your order has been dispatched, you can still return it under our Returns and Refunds Policy.
QUESTIONS?
If you have any questions about shipping, we're happy to help.
Email: info@forestvega.com
Forestvega
1 Princes Road, Stockport, England, SK4 3NQ