TERMS OF SERVICE
Last updated: 16th October 2026
These terms apply to every order placed at Forestvega. They also explain your rights as a consumer when you buy from us online. Please read them before ordering. If anything is unclear, email us at info@forestvega.com and we'll be happy to help.
1. ABOUT US
Forestvega is an online shop for women's clothing. It is owned and operated by Elle Couture Ltd, a private limited company registered in England and Wales.
Company number: 15877781
Registered office: 1 Princes Road, Stockport, England, SK4 3NQ
Email: info@forestvega.com
In these terms, "we", "us" and "our" mean Elle Couture Ltd trading as Forestvega. "You" means the customer placing the order.
2. SCOPE OF THESE TERMS
2.1 These terms apply to every contract between you and us for goods bought through our website. The version that applies is the one shown on our website when you place your order.
2.2 Our shop is for consumers, meaning people buying for personal use and not for business purposes.
2.3 We may update these terms from time to time. Changes don't affect orders you have already placed.
3. HOW A CONTRACT IS MADE
3.1 The products on our website are not a binding offer from us. They are an invitation for you to place an order.
3.2 To order, choose your items and add them to your basket. Then go to checkout, enter your billing and delivery details, choose a shipping option and payment method, and check your order summary. When you click the final order button, you are making a binding offer to buy those items.
3.3 Before you click that button, you can correct any mistakes. Go back through the checkout steps, edit your basket, or close the page and start again.
3.4 We'll email you straight away to say we've received your order. That email is not acceptance. The contract between us is only formed when we email you to confirm that your order has been dispatched.
3.5 We may decline an order. For example, an item may be out of stock, there may be an obvious pricing error, or we may be unable to verify your payment. If this happens, we'll let you know and refund anything you've already paid.
3.6 We keep a record of your order. The details are in your confirmation emails, so we recommend saving them.
4. OUR PRODUCTS
4.1 Product pages describe the main features of each item, including materials, care instructions and sizing.
4.2 We try hard to show colours accurately. However, they may look slightly different depending on your screen settings.
4.3 Our size guides are there to help you find the right fit. Measurements may vary slightly from piece to piece.
5. PRICES AND PAYMENT
5.1 All prices are in pounds sterling (GBP) and include VAT.
5.2 Our orders ship from warehouses in Germany and France. Your price already includes any UK import VAT and customs duties, so you won't pay anything extra when your parcel arrives.
5.3 Delivery charges are shown at checkout before you place your order.
5.4 Payment is taken when you place your order. We accept the payment methods shown at checkout. All payments are processed securely, and we never see or store your full card details.
5.5 Sometimes an item is listed at the wrong price by mistake. If the correct price is higher, we'll contact you before dispatching it. You can then choose to go ahead at the correct price or cancel for a full refund.
6. SHIPPING AND DELIVERY
6.1 We only deliver to addresses in the United Kingdom.
6.2 Orders are sent from our warehouses in Germany or France. You can choose from two delivery options:
Standard Shipping: Free, estimated delivery in 4 to 5 business days
Insured Express Shipping: £4.95, estimated delivery in 2 to 3 business days
6.3 Business days are Monday to Friday, not including UK bank holidays. Delivery times are estimates and run from the day your order is dispatched. Occasionally a delivery is delayed, for example by customs checks, peak periods or courier problems. We'll keep you updated if this happens.
6.4 Insured Express Shipping includes tracking and insurance on the full value of your parcel. If an insured parcel is lost or damaged in transit, we'll send a replacement or give you a full refund.
6.5 Your order is our responsibility until it is delivered to you, or to someone you have nominated to receive it. This applies whichever delivery option you choose. If a parcel goes missing, contact us and we'll look into it with the courier.
6.6 Please make sure your delivery address is correct. If a parcel comes back to us because the address was wrong or incomplete, we'll contact you to arrange a resend. We may charge the cost of the extra delivery.
6.7 Ownership of the goods passes to you once we have received full payment.
7. YOUR RIGHT TO CANCEL
7.1 You can cancel your order for any reason within 14 days of the day you receive it. You don't need to give a reason. If your order arrives in more than one parcel, the 14 days start the day after the last parcel arrives.
7.2 To cancel, email info@forestvega.com with your name, order number and the items you're returning. We'll reply with the return address and instructions.
7.3 You must send the items back within 14 days of telling us you want to cancel.
7.4 Items should be returned unworn, unwashed and undamaged, with their original tags and packaging. You may try items on as you would in a shop. If an item has been worn, washed, damaged or has had its tags removed, we may reduce your refund to reflect its lower value.
7.5 For hygiene reasons, we can't accept returns of swimwear, lingerie or earrings once the hygiene seal or protective liner has been removed.
7.6 You are responsible for the cost of returning items unless they are faulty or not as described. We recommend a tracked service, because we can't refund items that don't reach us.
7.7 If you cancel your whole order, we'll refund the price of the items and the original delivery cost. The delivery refund is capped at the cost of our cheapest option, Standard Shipping, which is free. This means the £4.95 for Insured Express Shipping is not refundable unless the items are faulty or not as described.
7.8 We'll refund you within 14 days of receiving the items back, or of receiving proof that you've sent them, whichever happens first. The refund goes back to your original payment method.
8. FAULTY OR INCORRECT ITEMS
8.1 Your legal rights under the Consumer Rights Act 2015 are not affected by these terms. Every item we sell must be of satisfactory quality, fit for purpose and as described.
8.2 If an item is faulty, damaged or not what you ordered, please email info@forestvega.com as soon as possible. Include your order number and photos of the problem.
8.3 If you tell us within 30 days of delivery, you're entitled to a full refund. After 30 days, you may be entitled to a repair or replacement, and to a refund if that doesn't fix the problem.
8.4 We'll cover the cost of returning faulty or incorrect items.
8.5 Normal wear and tear, damage caused by not following the care instructions, and accidental damage are not counted as faults.
9. OUR LIABILITY
9.1 We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill.
9.2 We are not responsible for loss or damage that was not foreseeable, or for any business losses, because our products are for personal use only.
9.3 We are not responsible for delays or failures caused by events outside our reasonable control. These include extreme weather, strikes, courier disruption or problems at customs.
9.4 Nothing in these terms limits or excludes our liability in any situation where the law doesn't allow it. This includes death or personal injury caused by our negligence, fraud, and breach of your legal rights as a consumer.
10. YOUR PERSONAL INFORMATION
We only use your personal information as described in our Privacy Policy. We use it to process your order, deliver it, and contact you about it. We will never sell your data to anyone.
11. INTELLECTUAL PROPERTY
All content on our website belongs to Forestvega or is used with permission. This includes photos, product descriptions, logos and design. Please don't copy or reuse it without our written consent.
12. GOVERNING LAW AND DISPUTES
12.1 These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
12.2 If you have a complaint, please contact us first at info@forestvega.com. We'll do our best to sort it out quickly and fairly.
13. CONTACT US
Forestvega
1 Princes Road, Stockport, England, SK4 3NQ
Email: info@forestvega.com